Return policy

Return Policy

 

At USMART LTD, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, please review our return policy below:

**Inform Us Instantly:**
- Please inform us immediately upon receiving your order if you wish to initiate a return. You can contact us via email at admin@usmart.com.bd or by phone at 01855000033.
- We kindly request that you inform us of any issues or concerns regarding your order as soon as possible so that we can assist you promptly.

**Return Within 2 Days:**
- All returns must be initiated within 2 days of receiving your order. We encourage you to return the item(s) as soon as possible to expedite the process.
- Items returned after the specified timeframe may not be eligible for a refund or exchange.

**Full Refund if Our Error:**
- If you received the wrong item(s) due to an error on our part, you are entitled to a full refund of the purchase price.
- Please contact us immediately to notify us of the error and initiate the return process. We will provide you with a prepaid shipping label for the return.

**Return Process:**
1. **Inform Us:** Contact us via email or phone to inform us of your intent to return the item(s).
2. **Packaging:** Ensure that the item(s) are securely packaged in their original packaging (if available) or a suitable alternative.
3. **Return Shipping:** Ship the item(s) back to us within 2 days of receiving your order. Please use a trackable shipping method and retain the tracking information for your records.
4. **Inspection:** Once we receive the returned item(s), our team will inspect them to ensure they meet our return policy criteria.
5. **Refund:** If the return is approved, we will process a full refund to the original payment method within two business days. Shipping costs are non-refundable.

**Exclusions:**
- Certain items may not be eligible for return or refund due to hygiene reasons or other restrictions. Please refer to the product description or contact us for clarification before making a purchase.

**Contact Us:**
If you have any questions or concerns about our return policy, please don't hesitate to contact us at admin@usmart.com.bd or 01855000033. Our customer service team is here to assist you.

**Note:** This return policy applies only to purchases made directly through usmart.com.bd. For purchases made through third-party retailers or platforms, please refer to their respective return policies.

Last updated: 12 Jun 2024