Return Policy
At USMART LTD, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, please review our return policy below:
**Inform Us Instantly:**
- Please inform us immediately upon receiving your order if you wish to initiate a return. You can contact us via email at admin@usmart.com.bd or by phone at 01855000033.
- We kindly request that you inform us of any issues or concerns regarding your order as soon as possible so that we can assist you promptly.
**Return Within 2 Days:**
- All returns must be initiated within 2 days of receiving your order. We encourage you to return the item(s) as soon as possible to expedite the process.
- Items returned after the specified timeframe may not be eligible for a refund or exchange.
**Full Refund if Our Error:**
- If you received the wrong item(s) due to an error on our part, you are entitled to a full refund of the purchase price.
- Please contact us immediately to notify us of the error and initiate the return process. We will provide you with a prepaid shipping label for the return.
**Return Process:**
1. **Inform Us:** Contact us via email or phone to inform us of your intent to return the item(s).
2. **Packaging:** Ensure that the item(s) are securely packaged in their original packaging (if available) or a suitable alternative.
3. **Return Shipping:** Ship the item(s) back to us within 2 days of receiving your order. Please use a trackable shipping method and retain the tracking information for your records.
4. **Inspection:** Once we receive the returned item(s), our team will inspect them to ensure they meet our return policy criteria.
5. **Refund:** If the return is approved, we will process a full refund to the original payment method within two business days. Shipping costs are non-refundable.
**Exclusions:**
- Certain items may not be eligible for return or refund due to hygiene reasons or other restrictions. Please refer to the product description or contact us for clarification before making a purchase.
**Contact Us:**
If you have any questions or concerns about our return policy, please don't hesitate to contact us at admin@usmart.com.bd or 01855000033. Our customer service team is here to assist you.
**Note:** This return policy applies only to purchases made directly through usmart.com.bd. For purchases made through third-party retailers or platforms, please refer to their respective return policies.
Last updated: 12 Jun 2024